Ts & Cs

Privacy Policy

Hitchcock Madrona, LLC (“Hitchcock”) takes your privacy and security seriously and believes it is important for you to know how your information may be used in connection with your use of our website and services offered by Hitchcock. 

BY USING OUR WEBSITE, ORDERING PRODUCTS, OR SUBMITTING ANY INFORMATION, INCLUDING PERSONAL INFORMATION SUCH AS YOUR NAME, EMAIL ADDRESS, AND OTHER NON-PUBLIC INFORMATION, YOU (AND IF APPLICABLE, THE ORGANIZATION THAT YOU REPRESENT) ACKNOWLEDGE TO BE BOUND TO THE TERMS OF THIS PRIVACY STATEMENT. IF YOU DO NOT AGREE TO THE TERMS OF OUR PRIVACY STATEMENT, DO NOT USE OUR WEBSITE. 

Use of Personally Identifiable Information

When submitting an inquiry or ordering products, you will be required to provide your name, address, phone number, email address, and other personally identifiable information (“PII”). PII will be used in connection with responding to your inquiry and fulfilling your product order. It is important for you to maintain the confidentiality of your account information (i.e., log-in and password) to ensure others do not gain unauthorized access to your PII.

Non-Personally Identifiable Information

Our Website collects non-personally identifiable information. Non-personally identifiable information may include your Internet Protocol (“IP”) address, which is used to monitor website traffic, and your network Media Access Control (“MAC”) address. Hitchcock uses cookies. Cookies are unique identifiers that we transfer to your computer or device to enable our Website to recognize the computer or device used to access our Website and to provide certain features associated with your use of our Website. You can disable cookies or set your web browser to alert you when cookies are being sent to your computer or device. 

Disclosure of PII

Generally, Hitchcock will not release your PII to third parties. Hitchcock will only release PII: (i) to protect our business interests; (ii) to protect other users of our website and services; (iii) to enforce the terms of this Privacy Statement; and (iv) to comply with a court order (e.g., subpoena). Hitchcock will provide you with notice of the court-ordered disclosure of your PII within 10 days of receipt of such a request. 

Limited Use and Duration of your PII

Hitchcock and its subcontractors will only use the information you provide in connection with addressing your inquiry and fulfilling your product orders. Hitchcock will not maintain your PII longer than needed. 

Children

Use of our Website is intended for adults. Children under the age of 13 are prohibited from using our services. Hitchcock does not intentionally collect or maintain PII from those who are under 13 years of age. If Hitchcock has actual knowledge of user PII under the age of 13, Hitchcock will permanently delete such PII. By using our Website you affirm that you are at least 13 years old.

Security

Hitchcock is committed to protecting the security of your PII. Hitchcock uses a variety of industry-standard security technologies and procedures to help protect your PII from unauthorized access, use, or disclosure. Even though we have taken significant steps to protect your PII, no company, including Hitchcock, can fully eliminate security risks associated with PII. 

Contact and Revisions

Hitchcock reserves the right to update this Privacy Statement from time to time. If you have questions or concerns about our Privacy Statement, please contact us via email at knock@houseofhitchcock.com

Terms of Service

Welcome to Hitchcock! Please read these terms and conditions (“Terms”) carefully before using houseofhitchcock.com (“Website”). By accessing, using or obtaining products or services through our Website you agree to be bound by these terms. These Terms govern your use off all content, services and products made available through our Website. You agree to be bound by these Terms, and to use our Website in strict compliance with all applicable laws and in a manner that does not negatively impact Hitchcock's business efforts.

IF YOU DO NOT ACCEPT THESE TERMS DO NOT USE OUR WEBSITE! 

LICENSE:

Hitchcock grants you a limited, personal, nontransferable, non-sublicensable, revocable license to access and use our Website for: (i) acquiring products and services; (ii) reviewing blog and video content; (iii) contacting us about our products and services; as expressly permitted in these Terms. Except for this limited license, Hitchcock does not grant you any other rights or license with respect to our Website. Hitchcock expressly reserves any rights or license not expressly granted herein.

ADDITIONAL TERMS:

You may not do any of the following:

Use any robot, spider, other automatic device, or manual process to monitor our Website;

Use our Website for any reason other than to make legitimate inquiry about Hitchcock product and service offerings;

Imply in any manner that Hitchcock is endorsing your products or services;

Submit false or misleading information to Hitchcock;

Post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law; or for any other purpose that is unlawful or prohibited by these Terms;

Use or access our Website in any way that, in our reasonable judgment, adversely affects the performance or function of our Website, or any other computer systems or networks used by Hitchcock;

Upload or transmit to our Website or use any device, software or routine that contains viruses, Trojan horses, worms, time bombs, or other computer programming routines that may damage, interfere or attempt to interfere with, intercept, the normal operation of our Website, or appropriate our Website or any system, or take any action that imposes an unreasonable load on our computer equipment, or that infringes upon the rights of a third party;

Use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our Website, or take any action that impose an unreasonable load on our equipment; or

Disguise the origin of the information transmitted through our Website.

COPYRIGHT

All content found on our Website, such as logos, button icons, videos, pictures, images, text and graphics are protected under U.S. copyright laws and are exclusively owned and controlled by Hitchcock.

TRADEMARKS

Hitchcock and all images and service names made available through use of our Website are the trademarks, service mark, trade dress or logo custom graphics (as applicable) of Hitchcock. Hitchcock trademarks and trade dress may not be used in any manner without first obtaining express written permission of Hitchcock.

PRIVACY

Hitchcock Privacy Statement may be found above. 

AGE RESTRICTION

Minors (as defined under the laws of their respective jurisdictions) are not eligible to access and use our Website. 

TERMINATION

Hitchcock, in its sole discretion, may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of our Website, even if access continues to be allowed to others. Upon such termination or suspension, you must immediately discontinue use of our Website. Accessing our Website after such termination, suspension, or discontinuation shall constitute an act of trespass. Hitchcock shall not be responsible to you to such suspension or termination. 

CHANGES

Any aspect of our Website product offerings and services may be changed, supplemented, deleted, updated, discontinued, suspended, or modified at any time, and without prior notice to you. However, Hitchcock makes no commitment to update the information contained on our Website. You agree that Hitchcock shall not be liable to you for any delay or other damages that might result from such modification, suspension, or discontinuance. 

AVAILABILITY

Hitchcock will use reasonable commercial efforts to keep our Website available on a 24-hour/7-day-a-week basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance, and system outages. Hitchcock cannot promise that access to our Website will be uninterrupted or available at all times. We assume no liability or responsibility for any delay, interruption, or downtime. 

VIRUSES

Hitchcock makes reasonable attempts to exclude viruses from our Website, but cannot ensure that our Website will be at all times free from viruses or other destructive software. You are urged to take appropriate safeguards before downloading information from the Website. Hitchcock assumes no responsibility for any damages to computer equipment or other property that may result from use of our Website or downloading anything from our Website.

INTELLECTUAL PROPERTY AND OWNERSHIP RIGHTS

Our Website is the sole and exclusive property of Hitchcock. Hitchcock retains all right, title and interest (including all copyright, trademark, patent, trade secrets, and all other intellectual property rights) in our Website. Our Website content and products are protected by copyright, trademark, patent, trade secrets, unfair competition, and other laws of worldwide, through the application of local laws or international treaties. 

COMMUNICATIONS

Any communications or materials you transmit to Hitchcock, through our Website, by electronic mail or otherwise, will be treated as confidential and non-proprietary. By voluntarily submitting Personal Identifiable Information (“PII”), such as your email, address and/or telephone number or other contact information you consent to receive emails or otherwise be contacted by Hitchcock. You hereby grant Hitchcock a non-exclusive, royalty free and worldwide license to use your PII in connection with your use of our Website and as otherwise stated in our Privacy Statement. 

REPRESENTATIONS

You represent and warrant to Hitchcock that you are authored to enter into this agreement in your individual capacity or on behalf of the entity you represent and (ii) entry into and compliance with these Terms shall not violate any outstanding obligation you have to any third party. 

DISCLAIMER OF WARRANTY

TO THE EXTENT PERMITTED BY APPLICABLE LAW, HITCHCOCK SPECIFICALLY DISCLAIMS, ANY REPRESENTATIONS OR WARRANTIES (EXPRESS OR IMPLIED) WITH RESPECT TO YOUR USE OF OUR WEBSITE AND CONTENT MADE AVAILABLE THROUGH ITS WEBSITE, INCLUDING WITHOUT LIMITATION FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES ARISING FROM A PARTICULAR USE OF DEALING OR USAGE OR TRADE. HITCHCOCK SPECIFICALLY DISCLAIMS ANY CLAIM IN TORT, IN EACH CASE, WITH RESPECT TO OUR WEBSITE OR ANY PRODUCTS AND SERVICES PROVIDED BY HITCHCOCK AND OTHER INFORMATION TECHNOLOGY, CONTENT, OR SERVICES PROVIDED BY HITCHCOCK UNDER THESE TERMS.

LIMITATION OF LIABILITY

HITCHCOCK SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECT WITH YOUR USE OF OUR WEBSITE, PRODUCTS OR OTHER SERVICES RELATED TO THESE TERMS. INCLUDING LIABILITIES RESULTING FROM, THE USE OR INABILITY TO USE OF OUR WEBSITE OR INACCURACY OR INCOMPLETENESS OF ANY CONTENT LOCATED ON OUR WEBSITE; THE COST OF PROCURING OR OBTAINING A SUBSTITUTE TO OUR WEBSITE, ANY MESSAGES RECEIVED AND SENT TO YOU FROM HITCHCOCK VIA OUR WEBSITE, UNAUTHORIZED ACCESS TO YOUR ACCOUNT VIA OUR WEBSITE; OR ALTERNATION OF YOUR TRANSMISSION OR CONTENT THROUGH OUR WEBSITE, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA OR OTHER INTANGIBLES. 

INDEMNIFICATION

You shall indemnify, defend and hold harmless Hitchcock, its officers, directors, directors shareholders, agents for any and all loss cost, claims and liabilities arising out of or incurred due to: your breach of these Terms; your use or misuse of our Website; your negligence misconduct; your violation of any law or the rights of any third party. 

CONTACT INFORMATION

If you have any questions or concerns about these Terms or if you need further assistance with respect to access to or use of our Website or the services offered by Hitchcock, you may contact our customer service department as indicated below. We will attempt to respond to your questions or concerns promptly after we receive them. E-mail: knock@houseofhitchcock.com